Friends and Family Test

What is the Friends and Family Test?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental surgeries, emergency care, and patient transport.

Latest results

For the period of January 2024, the following FFT results were obtained:

ExperienceTotal
Very good179
Good23
Neither good nor poor16
Poor18
Very poor4
Don’t know4

How do I take part?

You can complete a paper-based form available at reception when you next visit the surgery. You can also take part online by clicking the button below:

Take the Friends and Family Test

Page last reviewed: 28 February 2024